Customer Service Representative - Accra

Customer Service Representative role based in Accra for a fixed-term contract.

What it offers

• Fixed-term contract position in Accra, Greater Accra, Ghana

Who can apply

• No eligibility details provided

What you'll do

• Resolve customer complaints and questions via phone, email or social media
• Use telephone to verify account information
• Answer calls and respond to emails courteously
• Answer questions about warranties or terms of sale
• Walk customers through basic troubleshooting and setup processes
• Attempt to persuade customer to reconsider cancellation when needed
• Inform customers of running deals and promotions
• Utilize computer technology to handle high call volumes
• Work with branch supervisor to ensure proper customer service
• Close out or open call records
• Keep a call log and report in writing to branch supervisor on daily basis
• Perform other duties as assigned

How to apply

• No application details provided

Good to know

• Closes 2026-07-17